Optimising your learning for the Future of Work

“Your current LMS is packed with plenty of features, but an intuitive User Interface is not one of them. Unfortunately, there’s been a significant learning curve from the very beginning. It’s not that your team lacks the necessary skills or experience, it’s that the tool presents numerous navigation challenges and the User Interface is overly complicated.”

Christopher Pappas, Founder elearningindustry.com

Brightwave’s Director of Design, Caroline Freeman thinks through how we can optimise systems for learning and development.

When face-to-face training sessions are not possible, we naturally turn to digital learning to fill the gap, but what if your organisation’s learning environment is only accessible from within your network?

Or perhaps it can be reached from home but only for employees who have a work laptop, which not everyone does. Perhaps employees can access it through their work phone… but the modules they need to take aren’t mobile-friendly.

But there’s no need to lose hope. Maybe this is an opportunity to see how you can develop learning in the flow of work, delivering it just-in-time at the point of need.

Most organisations have a wealth of technology, but the complexity of interconnections and configurations means it can be hard to leverage it for learning.

So how do you explore beyond the LMS to find the most effective way to deliver learning and performance support to your learners?

Tap into the tech you already have and optimise it for learning and development.

Looking at all the systems, tools and data already available in your organisation, and how they connect (or don’t!), enables us to design innovative and effective ways to bring learning experiences to your audience at their point of need.

If this sounds a little overwhelming, here’s a set of questions to get you started:

  • What marketing and comms channels do we have?
  • How about chat and social? Look to build that connection between your learners now that they’re working remotely.
  • What’s popular? Where do people spend their time? – e.g. Slack
  • Where are your learners working – e.g. Teams
  • What free tools could you use? (Being mindful of security and privacy issues.)
  • Do we need a focused space for a particular group? Try tessello, Brightwave’s Learning Experience Platform Many organisations use it to curate programmes and communities for specific roles (e.g. Managers & Leaders) or parts of the business.
  • What’s familiar? Are there channels your people use in their personal lives? – e.g. YouTube, Vimeo, Zoom, Facebook Workplace
  • Online games, such as Cahoot team quizzes, are keeping families connected in lockdown – how about using these in learning?

Check out these case studies to spark ideas…

Desk-based workers

We recently helped a client who was transitioning from an incumbent and overgrown Learning Management System to an integrated HR and learning platform; a transition that would take many months. They also had a wealth of useful but hard-to-find resources in other locations, mostly SharePoint sites. After exploring all the options, we designed and implemented a SharePoint site to deliver a targeted learning programme, at times deep-linking through to e-learning modules on the LMS. This capitalised on a location that learners were already visiting daily, ensuring a convenient learner experience.

Field-based workers

We’re currently working with an organisation with large teams of local area managers, distributed all over the UK. These are key workers who are often on the road visiting engineers and customers to keep services running. And while these managers used their LMS daily to monitor and deliver mandatory training, they didn’t view it as a place to develop their own skills. Our investigations revealed that 89% of these managers had registered on Workplace, with many downloading the app onto their own phones and setting up groups to communicate with their teams. We harnessed this adoption and created a group to support a training programme serving up daily bitesize learning via text, images, GIFs, polls and video straight to their phone. It’s encouraging reflection, and retention and application of the learning points; especially as posts can be easily shared into their team groups.

Keep in mind

It never hurts to be innovative about how you reach your learners. Experiment with what works – and what doesn’t – for your people and your culture. Whatever the timescales, carve out space to prototype and trial. Fail early, learn quickly and build on what works.

Brightwave are working to support clients with these challenges today and would love the opportunity to share our experience with you.


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