Interactive guide: The Customer Success Factor

Today’s networked businesses can reap huge rewards from the amplification effects of delighting their customers and turning them into advocates for your brand.

However, negative feedback can be catastrophic, with reputations destroyed and new customers deterred by a negative review or ‘word of mouse’. Delivering excellent service for your customers is more important than ever.

Research shows that digital learning solutions can lift customer satisfaction rates by up to 17%*.

This short guide will help you transform customer service training in your organisation, with real case studies showing how video-based digital learning design can change behaviour in customer service-focused organisations and transform business outcomes.

*Source: Towards Maturity Benchmark Report

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