EVENT: The Role of Digital: Customer Service Report Launch


Dates 02 FEB / 2017
Times 8.00 AM
Type Breakfast reception
Price Free
Venue Hilton London Olympia
Speakers Ezgi Aydin (Vodafone), Jonathan Archibald (Brightwave Group) and more
As part of a research project commissioned by Brightwave into the role of digital learning within customer service focused organisations, we held an exclusive breakfast event at the Hilton London Olympia to officially unveil the findings.

Against the backdrop of workplace digital transformation and automation, we spoke with leading L&D experts in customer-facing industries about their challenges in helping colleagues excel in today’s dynamic customer environments.

The same experts – and many more – joined us for a fortifying breakfast ahead of the second day of Learning Technologies 2017, where we revealed the findings of this exclusive, agenda-setting exercise.


8.00 – 8.25 AM: Registration and Breakfast

8.25 – 8.30 AM: Welcome and Introduction
Jonathan Archibald – MD, Brightwave Group

8.30 – 8.45 AM: The Role of Digital: Customer Service – Headline findings
Rob Keery – Community Manager, Brightwave Group

8.45 – 9.00 AM: Customer and Employee Experience through Digital
Ezgi Aydin – Senior HR Manager, Vodafone

9.00 – 9.15 AM: Agile Development for Large-scale Learning Projects
Colin Welch – Head of Production, Brightwave Group

During this informal breakfast reception we discussed the key insights from our research and looked ahead to what this means to us as L&D professionals. In addition, we presented each attendee with an exclusive, personal copy of our full Role of Digital report, and showed how digital learning can make a real difference to customer service, colleague service, and better business outcomes.


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